Quality & Service

Our uncompromising commitment to quality is what has and will continue to set PENROD apart from our competition. Our systems and processes ensure that our products are of the highest quality—and our employees ensure that each customer receives a quality service experience. That is first and foremost.

In fact, PENROD invests a disproportionate share of resources in continuous quality control. Our support staff, throughout our operations, works daily to ensure our products, services and delivery systems are the finest in the industry. Product standards (including ANSI, IWPA, NHLA, HPVA, FSC, GOST and others) are the basis for our continued efforts to promote uniform and transparent guidelines for our industry.

PENROD customers in particular enjoy our dedication and attention to quality service that includes superior communications, and now includes electronic interface, and data transfer between our clients and PENROD. This improved information flow in all aspects of the transaction offers our clients a marked advantage over their competition. It is the dedication to getting things done right—and in a timely fashion and at a competitive price—that allows us to deliver more than what is expected.

This unrelenting attitude and commitment has earned PENROD an unsurpassed reputation—one that we'll continue to work to earn in the future.